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Cultural Intelligence | Managing Across Cultures
Before You Start!
Pre-Assignment
Questions
Pre-Course Assessment
Defining Culture
What is Culture?
Culture in the Workplace
In and Out Groups
About Stereotypes
Some Common Phrases and the Stereotype Behind Them
Making Connections
Globally Useful Attitudes
Communicating Effectively
High and Low Context Culture
The Contextual Spectrum
Communication Differences Across Cultures
Active Listening
Body Language Basics
Handling Miscommunication
Case Study
Team Building Across Cultures
The Five Stages of Team Development
Stage 01: Forming
Stage 02: Storming
Stage 03: Norming
Stage 04: Performing
Stage 05: Adjourning
Tips on Working with Virtual Teams
Managing Across Cultures
The Cornerstones of Diversity
Knowledge
Understanding
Acceptance
Behavior
How Far Do You Accommodate?
Dealing with Culture-Based Conflicts between Employees
Questions
Giving Culturally Sensitive Feedback
Building a Multicultural Organization
Making Connections
Creating Inclusive Programs for New Employees
Working with the Global Talent Pool
Understanding the Global Talent Pool
Dipping Into the Global Talent Pool
Wrapping It Up!
A Personal Action Plan
Summary
Recommended Reading List
Course Assessment
Stage 02: Storming
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